Support Solutions
Proactive IT Support
Let us show you how our clients utilize Critical Care to manage the complexities of their system requirements.
These problems are becoming increasingly common in today’s IT environment extending outages, delaying key initiatives, increasing costs, and negatively impacting business operations.
The Critical Care Program provides a layer of support between you and the manufacturers. Our flexible program gives you the emergency support you need, when you need it. It’s our business to understand technology and how it integrates across platforms to support business operations. Whether we have implemented your environment or you are a new customer, you can depend on us and over 20 years of experience to solved your problems and have your operational with the least amount of downtime.
- Do you find yourself delaying important projects to spend time resolving end users issues and reacting to problems instead of preventing them?
- Is your manufacturer’s support causing you to spend hours on the phone troubleshooting when you have a problem and then requiring you to update your firmware or applications before offering a solution?
- Do you find yourself in the middle of multiple manufacturers’ support teams pointing fingers at each other rather than working together to solve your problem quickly?
These problems are becoming increasingly common in today’s IT environment extending outages, delaying key initiatives, increasing costs, and negatively impacting business operations.
The Critical Care Program provides a layer of support between you and the manufacturers. Our flexible program gives you the emergency support you need, when you need it. It’s our business to understand technology and how it integrates across platforms to support business operations. Whether we have implemented your environment or you are a new customer, you can depend on us and over 20 years of experience to solved your problems and have your operational with the least amount of downtime.
Preventative Maintenance
Triple S Computer Solutions, LLC provides critical hardware and software support contracts that include repair services, maintenance and preventive services for your business desktops, laptops, servers, printers and network appliances, all under one monthly fixed cost. Team Sourcing is a solution that many businesses find flexible, easy and reliable to their IT requirements.
Minimize user downtime and reduce the cost of on-site technical support through our hardware and software support contracts. Triple S Computer Solutions, LLC provides on-site/phone/remote/depot hardware and software support for businesses who would like to save money on their IT Support. We provide 24/7 coverage with a 1-4 hrs response time.
We are highly skilled and cross-trained on numerous products, platforms and technologies.
Minimize user downtime and reduce the cost of on-site technical support through our hardware and software support contracts. Triple S Computer Solutions, LLC provides on-site/phone/remote/depot hardware and software support for businesses who would like to save money on their IT Support. We provide 24/7 coverage with a 1-4 hrs response time.
We are highly skilled and cross-trained on numerous products, platforms and technologies.